Questions, answered

Sign up with your name, email, mobile number and a password, then confirm your email. Choose your store link (for example insidemetics.com/yourname) and your display name. You'll then start your 7-day free trial on Plan & billing — a card is needed, but you aren't charged until the trial ends.

Go to Dashboard → Profile. Add your photo, bio and social accounts. On the Pro and Business plans you can also pick a store colour and upload a cover (background) image; the cover gets a soft gradient so your name stays readable. Use View store on the dashboard to see the result. Group products under headings with Add section on the dashboard, and reorder them with the arrows.

On your dashboard click Add product and choose a type: digital product (files or a link), course, 1:1 call, webinar or event, free download (collects emails), custom request, or a plain link. Add a title, price and description, then upload files or build your course. Switch on Show on my store to publish. The free trial allows a few live products; paid plans allow more.

You need your own Razorpay account (Razorpay handles KYC and settlements). In Razorpay, create API keys under Account & Settings → API Keys. In Dashboard → Payments, paste the Key ID and Key Secret — we check them with Razorpay and store the secret encrypted. Then add the webhook URL shown on that page in Razorpay so payments confirm instantly. Free products work without Razorpay.

Buyers pay by UPI, card, netbanking or wallet in Razorpay's checkout, straight into your Razorpay account. Razorpay settles to your bank on its normal schedule (usually a couple of working days). Insidemetics never holds your money, so there's nothing to withdraw from us. We only deliver the product after Razorpay confirms the payment to our server.

Prices are in Indian rupees. Buyers abroad can pay with an international card if you've enabled international payments in your Razorpay account (Razorpay reviews this separately). Their bank converts the rupee amount to their currency. Razorpay provides the remittance records (such as e-FIRA) for international payments; ask a chartered accountant which documents your business needs for export-of-services and GST.

You decide your refund terms — say them clearly on your product page. To refund, open Dashboard → Customers, pick the customer and click Refund on the order (Pro and Business), or refund the payment from your Razorpay dashboard. The full payment goes back to the buyer's original method in about 5–7 working days and their access is removed. See our refund policy.

Your Insidemetics plan renews monthly or yearly through Paddle, our reseller. The first 7 days are free with a card on file and the basic features; your plan's features unlock when the trial ends and the first charge goes through. Switch plans or cancel any time in Plan & billing; cancelling keeps your plan until the end of the paid period. If a renewal fails, Paddle retries and your store pauses new orders until it's fixed. See pricing.

Only your plan fee. Insidemetics takes 0% of your sales. Razorpay charges its own processing fee on each payment you receive (check your Razorpay pricing — commonly around 2% + GST for domestic payments). Plan prices are on the pricing page; GST may be added.

Use the support form or email support@insidemetics.com. We usually reply within 2 working days. If you bought something, the creator can help fastest — reply to your receipt email.

Anyone can report a store with evidence. We review every report, may ask the creator to respond, and can remove products or suspend the store; clear fraud is suspended immediately. A suspended creator sees the reason in their dashboard and can appeal. Full details are in our fraud policy. Buyers who lost money should also contact their bank and the cybercrime helpline 1930.

Cancel your plan in Plan & billing first, then send a request through the support form (topic: Privacy or data request) from the email on your account. We confirm it's you, unpublish your store and delete your data within 90 days — except order records we must keep for tax law. Buyers keep access to what they bought. See our privacy policy.

Open the link in your receipt email, or sign in at insidemetics.com/learn with the email you used to see everything you've bought from any creator, including your courses.