Refund & Cancellation Policy
Last updated 21 October 2026
There are two kinds of payments on Insidemetics, and different people are responsible for each: plan fees that creators pay us, and purchases that buyers make from creators.
1. Insidemetics plans (creators)
Our order process is conducted by our online reseller Paddle.com, who is the Merchant of Record for all Insidemetics plan purchases and handles billing, invoices and plan refunds.
- Free trial. Plans start with a 7-day free trial. A payment method is needed to start it, but you aren't charged until it ends. Cancel before then and you pay nothing.
- Cancelling. Cancel any time from Plan & billing → Manage billing. Your plan stays active until the end of the period you've paid for and doesn't renew.
- Refunds. If you're not happy, ask for a full refund within 14 days of your first paid charge or of a renewal, by emailing support@insidemetics.com or through Paddle's buyer support at paddle.net. Refunds go back to the original payment method.
- Upgrades and downgrades. Changing plans applies right away; the price difference is added to (or credited against) your next bill.
- Failed payments. Paddle retries failed renewals. If payment can't be collected, your store stops taking new orders until it's fixed; nothing is deleted.
2. Purchases from creators (buyers)
Downloads, courses, calls, events and requests are sold by the creator, not by Insidemetics, and paid into the creator's own Razorpay account. Each creator decides their own refund terms, which they should state on their product page. Unless a creator says otherwise:
- Digital downloads and courses are generally non-refundable once delivered or accessed, except where the product is faulty, not as described, or not delivered.
- Calls and events can usually be rescheduled or refunded if you ask the creator before the session starts. If the creator cancels, you should get a full refund.
- Custom requests should be refunded in full if the creator can't deliver.
- Duplicate or mistaken charges should always be refunded.
How to ask: reply to your order email or contact the creator through their store. Creators issue refunds from their Insidemetics dashboard or their Razorpay account, back to your original payment method (usually 5–7 working days). If the creator doesn't respond within 7 days, contact us at insidemetics.com/support and we'll follow up with them. If you think you've been scammed, report it.
3. Recurring purchases
If a creator sells something that renews (such as a membership), you can cancel future renewals at any time using the link in your receipt or by contacting the creator. Cancelling stops future charges; refunds for the current period follow the creator's terms.
4. Chargebacks and payment disputes
Please contact the creator (or us) before disputing a charge with your bank — it's usually faster. Disputes on creators' sales are handled between the creator and Razorpay; disputes on plan fees are handled by Paddle. We may share order and delivery records with the payment provider to help resolve a dispute. Repeated unresolved disputes on a store can lead to its suspension.
Contact
Insidemetics. Email support@insidemetics.com.